1. Delivery of BizEasy's own service
BizEasy is software delivered online. We do not ship any physical goods for plans you buy from us.
- A paid plan is activated on your account as soon as the payment succeeds, and always within 24 hours. You get a confirmation on WhatsApp and in the app.
- If we are setting up your shop for you, our team will agree a setup time with you, usually within 3 working days after we receive your products and details.
- If a plan is not active within 24 hours of a successful payment, contact us at +91 88867 90051 and we will fix it or refund you under our Refund & Cancellation Policy.
2. Delivery of orders from sellers
When you buy from a shop that uses BizEasy, the seller delivers your order. Each seller chooses one of these ways:
- Local delivery by the seller or their delivery person, within the area the seller serves;
- Courier delivery through Shiprocket and its courier partners, booked by the seller through BizEasy;
- Both: local delivery nearby and courier beyond that.
The delivery fee, and whether your address can be delivered to, are shown before you confirm your order. Orders are delivered within India only.
3. Delivery timelines
| Step | Timeline |
|---|---|
| Seller dispatches a confirmed (paid) order | Within the time shown in the shop, or within 3 working days if no time is shown |
| Local delivery | As the seller states, usually the same or next day |
| Courier delivery | Expected date shown when the courier is booked, usually 2 to 7 working days after pickup depending on your PIN code |
| Made-to-order or custom items | As stated by the seller in the product details |
Times are estimates. Delays can happen because of weather, strikes, holidays, remote locations, courier capacity or other events outside the seller's control. If your order is late, contact the seller.
4. Tracking your order
You can track your order in the WhatsApp shop bot (choose "Track order") or on the tracking page linked in your order messages. When the seller has order updates turned on, you will get a WhatsApp message when the order is confirmed, packed, shipped, out for delivery and delivered. For courier orders you also get the courier name and tracking (AWB) number.
5. Courier shipping rules
- Only prepaid orders are shipped by courier. Cash on delivery is not offered.
- Couriers usually try to deliver up to 3 times. If delivery fails, the seller may arrange another attempt or have the parcel returned to them (return to origin).
- If an order is returned because the address was wrong or you were not available, the seller's refund policy decides whether shipping costs are deducted.
- Prohibited and dangerous goods are never shipped. Shiprocket and couriers may refuse or hold parcels that break their rules.
- For sellers, shipping charges, weight disputes and return costs are explained in our Terms of Service and Refund & Cancellation Policy.
6. Damaged, missing or wrong parcels
Check your parcel when it arrives. If the outer package is open or damaged, you may refuse it. If an item is damaged, missing or wrong, tell the seller within 48 hours of delivery with photos or an unboxing video. The seller will replace it or refund you under their refund policy. For courier parcels, the seller and BizEasy will raise a claim with the courier, but your replacement or refund does not depend on that claim.
7. Questions
For an order, contact the seller using the details in the shop or on your invoice. If the seller does not help, or for anything about BizEasy, WhatsApp us at +91 88867 90051 or email [support@bizeasy.in].