1. Who this policy covers
BizEasy handles two kinds of payments, and refunds work differently for each:
- Payments to BizEasy: plan fees and shipping charges paid by sellers to [Legal entity name]. BizEasy issues these refunds (sections 2 to 4).
- Payments to sellers: what customers pay a seller for an order, by UPI or through the seller's own Razorpay account. BizEasy never receives this money, so the seller issues these refunds under their own policy (sections 5 to 7).
2. Cancelling a BizEasy plan
- You can cancel a paid plan at any time from the app, or by WhatsApp to +91 88867 90051 or email to [support@bizeasy.in].
- Cancellation stops future renewals. Your paid features stay active until the end of the period you have paid for, and then your shop moves to the free plan. Your data is not deleted unless you ask.
- If you set up automatic renewal (UPI AutoPay, card or e-mandate), cancelling in BizEasy also cancels the mandate. You can also cancel it in your UPI app or with your bank.
- Free plans and early-access free months can be stopped at any time and never result in a charge.
3. Refunds of plan fees
We give a full refund of a plan fee when:
- first-time satisfaction: you ask within 7 days of your first-ever paid plan payment;
- duplicate or wrong charge: you were charged twice for the same period, or charged a wrong amount (we refund the difference);
- charge after cancellation: you were charged for a renewal after you had cancelled;
- service failure: a paid feature was unavailable for more than 72 hours in a row because of a fault on BizEasy's side (we refund or credit the affected days).
Apart from these cases, plan fees are not refundable for part-used periods, including when you cancel in the middle of a monthly or yearly period, or when your account is suspended for breaking our Terms of Service. Charges made by Meta for WhatsApp messages you have sent are not refundable by BizEasy.
4. Shipping charges and shipping credit
- Cancelled before pickup: if you cancel a courier booking before the courier picks up the parcel, or the courier fails to pick it up, the shipping charge is returned in full to your shipping credit, or to your original payment method if you ask.
- After pickup: charges for shipments that have been picked up are not refundable. Charges for failed delivery, reattempts and return to origin (RTO) are payable as set by the courier.
- Weight disputes: if a weight dispute you raise is accepted by the courier, the extra charge is reversed to your shipping credit.
- Unused shipping credit: you can ask for unused shipping credit to be refunded at any time, or when you close your account. We refund it to your original payment method, less any amount you owe BizEasy, within 7 working days of the request. Shipping credit does not earn interest and cannot be transferred.
5. Cancelling an order with a seller
Every seller on BizEasy must show their cancellation, return, refund and exchange policy in their shop. That policy applies to your order. If a seller has not shown a policy, these minimum terms apply:
- You can cancel an order before it is shipped or out for delivery, from the WhatsApp shop bot (choose "Cancel") or by contacting the seller, and get a full refund.
- If you receive a damaged, defective, wrong or incomplete item, tell the seller within 48 hours of delivery with photos or an unboxing video. The seller will replace it or give a full refund.
- Perishable items (such as home food), custom-made, stitched-to-measure and personal-care items cannot be returned unless they arrive damaged, spoiled or wrong.
- If the seller cancels your order, for example because an item is out of stock, you get a full refund.
6. How customers get refunds
| How you paid | How the refund is made | When it reaches you |
|---|---|---|
| Online, through Razorpay (UPI, card, net banking, wallet) | The seller starts the refund from their Razorpay account to your original payment method | Usually within 5 to 7 working days after the seller approves it, depending on your bank |
| UPI directly to the seller's UPI ID | The seller sends the money back to your UPI ID or bank account | Sellers should refund within 3 working days after approving it |
Sellers using BizEasy agree to decide on a refund request within 3 working days, and once approved, to start the refund within 2 working days. If money was taken from your account but the order failed or expired, the payment is normally reversed automatically by Razorpay or your bank within 5 to 7 working days. If it is not, contact the seller with your UPI reference or payment ID.
7. If you need help
Sellers: contact BizEasy on WhatsApp at +91 88867 90051 or at [support@bizeasy.in] with your shop name and payment ID. We confirm refund requests within 2 working days. Approved refunds of payments made to BizEasy are started within 2 working days and usually reach your original payment method within 5 to 7 working days.
Customers: contact the seller first. Their name and number are in the shop and on your invoice. If the seller does not respond or resolve your complaint within 7 days, contact our Grievance Officer at [grievance@bizeasy.in]. We will follow up with the seller, and we may suspend sellers who repeatedly fail to give refunds they owe.