Data Deletion Instructions

1. Sellers: delete your BizEasy account and data

Use any one of these ways:

1. In the app: send a data erasure request from your account settings.
2. On WhatsApp: send "DELETE MY ACCOUNT" to +91 88867 90051 from the number linked to your shop.
3. By email: write to [privacy@bizeasy.in] from your registered email, with your shop name and mobile number.

We may confirm the request with a code sent to your registered number. You can download an export of your orders, customers and catalogue first.

2. What we delete and when

• Within 30 days, we delete your account, shop, catalogue, customer lists, orders, messages, bot conversations, WhatsApp access token and Razorpay keys, and disconnect your WhatsApp number from BizEasy.
• Backups are overwritten within a further 30 days.
• We keep only what the law requires: invoices, payment and tax records (generally for 8 years), records needed for an open dispute, fraud check or legal claim, and security logs for at least 1 year as the DPDP Rules require. These are kept securely and used for nothing else.
• We send you a confirmation with a reference number when deletion is complete.

3. Customers of a shop on BizEasy

If you ordered from or messaged a shop that uses BizEasy:

• to stop marketing messages, reply STOP in the shop's WhatsApp chat;
• to delete your data, ask the seller, who controls it and can erase it from BizEasy;
• or WhatsApp us at +91 88867 90051 or email [privacy@bizeasy.in] with the shop's name and your mobile number. We will pass the request to the seller and make sure it is completed within 30 days, except for invoices and tax records the seller must keep by law.

4. Waitlist sign-ups

WhatsApp "Remove me from the waitlist" to +91 88867 90051, or email [privacy@bizeasy.in]. We delete your sign-up within 7 days.

5. Data received from WhatsApp and Meta

BizEasy uses Meta's WhatsApp Business Platform. To remove BizEasy's access and delete data we received from Meta:

1. Disconnect your WhatsApp number in the BizEasy app. This stops all access straight away.
2. Optionally, remove BizEasy from your Meta Business account: go to Meta Business Suite, then Settings, then Integrations (Connected apps), choose BizEasy and remove it.
3. Send a deletion request using any method in section 1. We delete the WhatsApp Business Account details, token, templates, message logs and synced contacts we hold for your number within 30 days.

6. Data received from Google

If you connected a Google account to BizEasy, you can remove our access at any time at myaccount.google.com/permissions. Then send a deletion request as in section 1, and we will delete the Google data we hold within 30 days.

7. Need help?

Contact our Grievance Officer, [Grievance Officer full name], at [grievance@bizeasy.in]. See our Privacy Policy for all your rights.